A well designed and implemented information management system can substantially improve management of resources – personnel, money, information, and time – which is critically important to successfully meeting state performance goals and budgets.
Adding geospatial capabilities (GIS) to the system to replace hardcopy maps and tabular information and to give additional management and analysis functions can significantly increase its usefulness.
In the Right-of-Way office, this is particularly important because of the resources required to deliver real property for transportation improvements and manage state-owned land.
- Improved on-time delivery of project real property. In Virginia, the ROW information system provides over 500 staff and contractors all information on ROW projects, providing exceptional customer service. Information is entered only once, eliminating duplication of effort. Clear project tracking provides staff with a comprehensive understanding of the status of each project including resource allocation.
- Expedited project award
- Reduced staffing and/or improved staff efficiency. In Maryland, research staff has been reduced by half because parcel and other geospatial information is available through the intranet. In-person courthouse research and travel time have been eliminated.
- Improved scheduling
- Improved access to information both internally and by the public
- Improved customer service and public relations
- Improved documentation and reporting uniformity
- Reduced time to perform tasks. Pennsylvania invested $829,000 on a ROW information system that reduced annual operation cost by nearly $680,000 while providing greater convenience to users. Because the system integrates with their financial system, the time to process payments reduced from several days to several minutes.
- Reduced redundancy, primarily in data entry
- Increased management flexibility. Using GIS, the San Antonio district of Texas provides its staff with electronic access to project drawings, thus eliminating the manual locating and reviewing of large drawing sets. Drawing are accessed by simply clicking on a desired section of road.
- Improved oversight capabilities. In Illinois, a multi-million dollar airport project is managed by a single person who has desktop access to near real-time information about the project.
- Improved integration, use, and sharing of information
The National Cooperative Highway Research Project 8-55A found that Right of Way offices at state transportation agencies had a return on investment of more than 21% with a well designed and implemented information system.
Posted with Written consent by Kathleen Hancock email@example.com at Virginia Tech